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Warranty Policy

Warranty Policy

1. Warranty 

Purivortex provides warranty service and official customer support, which only apply to new and certified refurbished products purchased from Purivortex official website, official stores on Amazon, Walmart, etc. For purchases made through Purivortex's authorized resellers or distributors, please contact them directly for after-sales service.

We provide 1 year's limited warranty for products purchased from Purivortex.

Replacement Unit: Warranty continues from the original date of purchase of the original product.

 

2. Warranty Forfeiture

Warranty is void in the following situations: (a) Products are marked as "sample" or "Not for Sale", or sold "AS IS" or sent to you as "prototype" or "free sample"; (b) Products are purchased from unauthorized distributors or resellers; (c) Trade-marks, serial tags, product stickers have been removed, altered or tampered with; (d) Products are dismantled, mishandled, improperly used or defaced; (e) Damage has resulted from accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the period of warranty; (f) Products are damaged due to improper working environment or operation, such as improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, using wrong power adapter, etc; (g) Warranty, refund or replacement are not available for products you have received or will receive in giveaway programs or prototype testing programs; (h) Warranty is for the original purchaser only and is not transferable.